FAQs

trackinapack™ products are incredibly easy to set up and use. But in case there’s anything you need to know, we’ve covered it off below. Haven’t found your answer? Simply contact us and we’ll be happy to answer any questions you may have.

General Questions

Q. Will the trackinapack™ work once I remove it from the box?

A.To view the ‘Track in a Pack’ you will use our online software. You will be asked for your Device id code, this can also be found inside the ‘Track in a Pack’ box. Switch your device on and you are now tracking live.

Q. Do I have to call the ‘Track in a Pack’ customer service to activate my device?

A. No. The ‘Track in a Pack’ solution is delivered to you fully activated.

Q. How do we add credit?

A. http://www.trackinapack.co.uk/buy-credits allows you to add more positions to your panel regardless what country you live in

Device Questions

Q. Will my ‘Track in a Pack’ work internationally?

A. The ‘Track in a Pack’ will work in most countries around the world. Please consult our customer services for more information.

Q. Can I track the ‘Track in a Pack’ indoors?

A. The ‘Track in a Pack’ has restrictions under very extreme conditions. This does not mean that it will not give you a fresh position. Any GPS device has its limitations. If you are inside a room with no windows and a solid concrete roof then the chances of obtaining a valid GPS position is very thin. The ‘Track in a Pack’ has a very sensitive GPS receiver, it is GPS assisted. This helps the device to obtain a fix very quickly. In general you will find the ‘Track in a Pack’ performs to a very high standard and it will give you fresh GPS positions in most buildings.

Q. Does the ‘Track in a Pack’ have a warranty and if I have a problem what is the procedure?

A. The ‘Track in a Pack’ has a 12 month warranty. If you do have a problem then you must contact customer services, if we can not fix the problem then we will dispatch a new unit to you.

Q. How do I know when to charge the battery and can I view the battery level on the ‘Track in a Pack’ panel?

A. You can view the battery strength at all times in the online tracking software. The ‘Track in a Pack’ automatically sends the battery strength every 30 minutes. The ‘Track in a Pack’ also indicates a low battery on the device via a red light under the battery indicator. You can also receive a low battery warning via SMS and email.

Q. How long does the battery last on the ‘Track in a Pack’?

A. The endurance of the battery depends on what interval you set your device to send its data. Average battery life will last around 4-7 days. If the device is switched on but in standby mode then you can expect around 160 hours.

Q. Is the ‘Track in a Pack’ waterproof?

A. Yes the ‘Track in a Pack’ is water resistant to standard IPX6.

Software Questions

Q. Can I set safe zones and receive alerts to my mobile phone, also do I have to pay for these alerts?

A. You can set ‘zones’. You will also be informed if your ‘Track in a Pack’ panic button is activated. Further SMS credits can be added via http://www.trackinapack.co.uk/buy-credits

Q. When the ‘Track in a Pack’ moves, can I view it in real time on the panel even at 5 seconds?

A. Yes you can. You also have a feature called ‘sound on’. If you then turn your speakers on, you will hear an audible sound every time the ‘Track in a Pack’ reports a position to the panel.

Q. Can I view more than one ‘Track in a Pack’ on my panel.

A. Yes you can view as many devices as you want on your panel.

Q. Do I require a special mobile phone to track the ‘Track in a Pack’?

A. No. If you have chosen to use this extra service then any mobile phone will allow you to instantly receive the full address details. The SMS that you receive will also indicate the time of the GPS position and the battery life. Simply call the ‘Track in a Pack’ from your mobile, after a few rings (the ‘Track in a Pack’ will not make any sound) your call will be cut off and the message will be on its way to you, it’s that simple.

Q. Can I track my ‘Track in a Pack’ on more than one computer?

A. Yes, because the software is web based, you can access your devices from multiple computers and mobile devices.